• DEMO
  • Request Members

    Service Manager provides an option to add members to a request. As well has having an owner who has the overall responsibility for the request, other Service Manager users can be added as members to participate in the investigation and resolution of that request.

    Support staff that belong to the team where the request is assigned can be added as a member by the owner or they can add themselves. At a glance one can see who has been involved with this request.

    Request Owners can also invite people from other teams by adding them as a member. Where teams may normally have limited visibility and rights to a request belonging to another team, adding someone as a member gives the required access for that member to participate on that request as if they were a member of your team. This lets you reach out for help on an individual request without having to open up access to your entire queue.

    When raising a request and assigning that request to another team, one can also be automatically added as a member. This will allow you to continue to participate or keep up to date with the progress once it has been handed over to a different team to manage.

    Categories

    Latest Posts

    • Managing Organisations in Customer Manager

      2018-05-19 21:21:14
      Feature Friday

      Hornbill Customer manage provides a collaborative environment for managing your business to business customer relationships...

    • Searching for Requests in Service Manager

      2018-04-20 22:50:04
      Feature Friday

      Hornbill's Service Manager offers a number of search features for locating requests held within Service Manger...

    • Project Manager Portfolio

      2018-04-14 02:46:24
      Feature Friday

      Hornbill's Project Manager Portfolio is the entry point to view and access all of your projects.  Its simple views and lists give a quick perspective on the current state of your projects, whether it be showing the progress toward the next milestone of a project or getting a glance at your top pr...