• DEMO
  • Request Catalog

    Service Manager's Request Catalog lets you create different types of requests for each of the the Services that you provide.  These can be published to your customers on the Service Portals or made available to the support staff to provide easy to follow steps to capture information.  Each request can have its own unique Workflow to drive the fulfilment of the request.

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    Latest Posts

    • Locking Request Details

      2017-03-24 20:03:37
      Feature Friday

      This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    • Resolving Linked Requests

      2017-03-17 21:19:54
      Feature Friday

      Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    • Hornbill Live Chat

      2017-03-11 06:27:15
      Blog Posts

      Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...