• DEMO
  • Lock and Unlock Request Actions

    Hornbill Service Manager introduces a great new feature that lets you lock or unlock request Actions, giving you greater control over your Workflow. The new BPM feature lets you decide exactly when you want each of the Actions to be available as you progress through the life of the request.

    Prevent support analysts from resolving or closing a request until they have provided all of the correct information.  Lock down a change request once it is ready for authorization.  Stop further updates to a closed request.  There are so many applications for this feature.   

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    Latest Posts

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      2018-01-13 04:50:56
      Feature Friday

      For each service that you offer, you may find that you need to provide multiple Service Level Agreements...

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      Meltdown and Spectre exploit critical vulnerabilities in modern processors. These hardware bugs allow programs to steal data which is currently processed on the computer.

    • SPOTLIGHT: Northumberland County Council

      2017-12-11 12:41:19
      Spotlight

      From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.