• DEMO
  • Lock and Unlock Request Actions

    Hornbill Service Manager introduces a great new feature that lets you lock or unlock request Actions, giving you greater control over your Workflow. The new BPM feature lets you decide exactly when you want each of the Actions to be available as you progress through the life of the request.

    Prevent support analysts from resolving or closing a request until they have provided all of the correct information.  Lock down a change request once it is ready for authorization.  Stop further updates to a closed request.  There are so many applications for this feature.   

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    Latest Posts

    • Exactly Why do ITSM Vendors Lead with ITIL?

      2017-09-17 00:41:41
      Blog Posts

      The problem with niche markets like the ITSM space is there are different parties with different agendas and for the most part they are in direct conflict with each other...

    • Using WebHooks for Integration

      2017-09-16 18:23:16
      Feature Friday

      Web Hooks are a great way to integrate Hornbill with other applications. Web Hooks can send information to a HTTP Endpoint as soon as a record is created or updated, rather than relying on scheduled imports or the continually polling for data...

    • SPOTLIGHT: To Microsoft System Center Service Manager and Back Again

      2017-09-08 08:40:13
      Spotlight

      We had quite a few demos of different solutions over a short period and Hornbill stood out as it looked sleek and worked in the cloud MUCH faster than the on-premise solution we were using, the UI layout seemed to make sense straight away, it was intuitive...