• DEMO
  • Designing Form Layout

    Many forms within Service Manager have the ability to be designed to fit your needs.

    Fields can easily be dragged around a section to be placed into your preferred order.

    Properties can be set against each of these fields. This can be as simple as making a field visible or making it mandatory for the user to complete. Input validation can also be set up to ensure that user enters information in a preferred format.

    New fields can also be added to your form. When adding new fields you can select the types of fields that you want to add which may be anything from a simple text field to a pick list.

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    Latest Posts

    • SPOTLIGHT: Northumberland County Council

      2017-12-11 12:41:19
      Spotlight

      From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.

    • Impact Assessments

      2017-12-02 00:59:54
      Feature Friday

      Capturing the impact of a change, an incident, or any other type of request can be crucial to determining how it is managed...

    • Creating Request Sub-statuses

      2017-11-20 04:59:33
      Feature Friday

      While working on an Incident Record you may want to provide a way to describe different scenarios that occur while this incident is open...