For each service that you offer, you may find that you need to provide multiple Service Level Agreements. This video takes you through how Hornbill Service Manager works with SLA rules to automatically apply an appropriate SLA to each request.
The Service Level Agreement Rules take away all the guess work that you have when manually selecting an SLA. Rules can be built with a variety of conditions to ensure that the correct SLA is applied every time.
Toyota Motorsport Group first implemented Hornbill’s on-premise Supportworks ITSM solution in 2008...
Overview of the latest changes and fixes released by Hornbill in the last few weeks, find out whats new across all of our business applications and how we deal with all customer feedback.
Hayley Gordon, ICT Principal Service Management Support Analyst at Great Ormond Street Hospital, describes how Hornbill Service Manager has helped to bring IT teams together, created capacity for more valuable work, revolutionized change management and improved the perception of IT across the Trust.
Hornbill is an innovator in business collaboration applications that help teams create content, share ideas and feedback and optimize operations to deliver better customer experiences.
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