For each service that you offer, you may find that you need to provide multiple Service Level Agreements. This video takes you through how Hornbill Service Manager works with SLA rules to automatically apply an appropriate SLA to each request.
The Service Level Agreement Rules take away all the guess work that you have when manually selecting an SLA. Rules can be built with a variety of conditions to ensure that the correct SLA is applied every time.
The world around IT in business is changing fast, yet we seem to be sitting and waiting for things to happen...
When people fail to follow process its a real frustration, and here I try to help you understand why and give you some ideas as to what you can do about it
Toyota Motorsport Group first implemented Hornbill’s on-premise Supportworks ITSM solution in 2008...
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