Professional services solutions

Transform how your professionals work, and how they're supported

Use Hornbill's flexible workflow automation platform to streamline services inside and outside your organization.

Solving your challenges

Better management of people

Use work orchestration to coordinate your experts to deliver the outcomes your customers need, in the timescale they need it. With simple, drag-and-drop workflow design, you can bring consultants into your projects to make use of their niche expertise. All your professionals have a clear view of what they need to do, when, and where.

Professional services project orchestration

Automate routine work across your organization

Hornbill's codeless workflow automation platform is flexible to the needs of HR, facilities, IT, sales, marketing, legal, finance, and any other business team that provides internal or external services. It's built for self-management—meaning each team can manage it's own portfolio of automated services.

Enterprise workflow

Flexible project delivery

With Hornbill, you get the best of both worlds: reusable service delivery processes which are proven to work, plus drag-and-drop flexibility to adapt these processes to suit the specific needs of the customer.

Flexible workflow orchestration

Why we love Hornbill...

One of the best features within Hornbill is the drag-and-drop approach to building your business workflows."

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Drive professional services efficiency

Digital orchestration of professional services

Define and streamline your professional services offerings with digital workflows to make them efficient, repeatable, and compliant with best practice. Centralized management of services projects gives your Project Management Office clear visibility over progress and the process being followed—to ensure customers get the outcomes they need, fast.

Workflow orchestration

Eliminate consultant downtime

Remove disruptions to billable hours

If your consultants aren't working towards delivering an outcome for your customers, they're not earning. That's why when there's a problem, it has to be resolved fast. By giving your professionals a 24x7 support portal—covering everything from IT to travel services—you can make sure they're present and ready when customers need them.

Unified service portal

Funding IT investments in 2022 and beyond

A new approach for a new pace of business

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Modern ESM tech for professional services

True cloud ESM technology

Zero app management overheads mean you can focus on service excellence. Because you're already busy enough.

Elastic licensing

Add or remove users whenever you want—without renegotiation contracts. It only takes a few minutes.

Stress-free upgrade

Continuous delivery means regular new features—automatically applied. No more upgrade projects.

Changing the future of work

Imagine a future free from routine work

The future of work isn't about how people work—it's about what people work on. Let enterprise automation look after repetitive work so your people can focus on engaging projects that energize them.

Hornbill makes it easy to structure and automate work. Anyone can do it.

Why we love hornbill…

We have seven teams on Hornbill including our HR, Legal, and Marketing departments. We can configure it for any team.”

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Safe path to success. Guided by experts.

ESM journey workshop

We’ll help you to decide on the best approach to solve your biggest business problems first, prove the value of ESM, and create unstoppable momentum on your journey to a winning enterprise-wide ESM program.

Set up priority capabilities

Our experienced consultants will help you set up the Hornbill solution to solve your priority challenges, cover the initial scope, and drive rapid user adoption. Choose your own blend of in-house and consultancy to support your journey.

Push forward with your roadmap

We’re here to help you get up and running fast, but also to guarantee your long-term success. We stick with our customers because ESM is a journey, not a one-off project. Expect regular check-ins, product updates, and new content to help you on your way.