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  • Service Manager Request Connections

    A Service Manager Request is something that is commonly raised by or for an individual and then assigned to a team to fulfil that request. However, during the life of this request it is sometimes the case that other people may also have a connection to this request.

    Connections are a great way to keep track or include other users that may be impacted or simply have an interest with a particular request. Once someone has been added as a connection they can easily be included in any of your outgoing communications, allowing you to keep everyone up to date with the progress.

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    Latest Posts

    • Locking Request Details

      2017-03-24 20:03:37
      Feature Friday

      This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    • Resolving Linked Requests

      2017-03-17 21:19:54
      Feature Friday

      Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    • Hornbill Live Chat

      2017-03-11 06:27:15
      Blog Posts

      Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...