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  • Service Manager Request Connections

    A Service Manager Request is something that is commonly raised by or for an individual and then assigned to a team to fulfil that request. However, during the life of this request it is sometimes the case that other people may also have a connection to this request.

    Connections are a great way to keep track or include other users that may be impacted or simply have an interest with a particular request. Once someone has been added as a connection they can easily be included in any of your outgoing communications, allowing you to keep everyone up to date with the progress.

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    Latest Posts

    • Project Manager Portfolio

      2018-04-14 02:46:24
      Feature Friday

      Hornbill's Project Manager Portfolio is the entry point to view and access all of your projects.  Its simple views and lists give a quick perspective on the current state of your projects, whether it be showing the progress toward the next milestone of a project or getting a glance at your top pr...

    • Hornbill Service Manager improves IT performance at the Victoria & Albert Museum

      2018-03-05 22:34:20
      Our Stories

      Grant Fettis (Change Manager) and Chris Nutt (IT Service Desk Manager) explain how Hornbill Service Manager has delivered collaboration, agility and transparency to improve the value of service delivery across different business units at the Victoria & Albert Museum.

    • Document Manager Plug-in for Service Manager

      2018-03-03 05:33:09
      Feature Friday

      One of the great things about apps on Hornbill is the synergy between them.  This video has a look at the Document Manager Plug-in that is provided to the different types of requests available within Service Manager...