• DEMO
  • Email Snippets

    Service Manager's Email Snippets gives uses a way of creating and sharing commonly used responses that can be inserted into any email communication being sent from within a request.

    One or more Emails Snippet can be quickly added to an email that is being composed. Variables can be used in the snippets to include information such as the customer's name or information from the request in context.

    Each snippet can be set to be only visible to yourself, shared with selected teams, or shared to all the teams supporting a particular service.
     

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    Latest Posts

    • Exactly Why do ITSM Vendors Lead with ITIL?

      2017-09-17 00:41:41
      Blog Posts

      The problem with niche markets like the ITSM space is there are different parties with different agendas and for the most part they are in direct conflict with each other...

    • Using WebHooks for Integration

      2017-09-16 18:23:16
      Feature Friday

      Web Hooks are a great way to integrate Hornbill with other applications. Web Hooks can send information to a HTTP Endpoint as soon as a record is created or updated, rather than relying on scheduled imports or the continually polling for data...

    • SPOTLIGHT: To Microsoft System Center Service Manager and Back Again

      2017-09-08 08:40:13
      Spotlight

      We had quite a few demos of different solutions over a short period and Hornbill stood out as it looked sleek and worked in the cloud MUCH faster than the on-premise solution we were using, the UI layout seemed to make sense straight away, it was intuitive...