• DEMO
  • Email Snippets

    Service Manager's Email Snippets gives uses a way of creating and sharing commonly used responses that can be inserted into any email communication being sent from within a request.

    One or more Emails Snippet can be quickly added to an email that is being composed. Variables can be used in the snippets to include information such as the customer's name or information from the request in context.

    Each snippet can be set to be only visible to yourself, shared with selected teams, or shared to all the teams supporting a particular service.
     

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    Latest Posts

    • Locking Request Details

      2017-03-24 20:03:37
      Feature Friday

      This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    • Resolving Linked Requests

      2017-03-17 21:19:54
      Feature Friday

      Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    • Hornbill Live Chat

      2017-03-11 06:27:15
      Blog Posts

      Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...