- Written by James Ainsworth on Oct 14, 2016
Hornbill's Email Routing allows you to create rules to automatically process incoming emails. The processing of an email may be as simple as directing it to a particular folder within a Shared Mailbox or using an operation to automatically raise a Service Manager Incident.
This is an ideal way of processing emails that have been generated from a web form or email alerts sent from a monitoring system.
An email can be processed based on the text contained in the subject or body of the email, who it was sent from, who it was sent to, and a number of other advanced functions can be used for a more granular analysis of the email contents.