Streamline your email management with Hornbill's Email Routing Rules
Email management can often feel like a juggling act, especially when dealing with a high volume of incoming messages. But what if you could streamline this process and automate actions based on specific criteria? With Hornbill's routing rules, you can do just that, significantly improving the efficiency of your email handling within your organization.
Understanding Routing Rules in Hornbill
Routing rules in Hornbill provide a powerful mechanism for automating the delivery and actions taken on incoming emails. Whether it's directing emails to specific folders or triggering actions in different Hornbill apps, routing rules offer unparalleled flexibility and efficiency in email management.
In our video tutorial, we walk you through the practical implementation of these routing rules, demonstrating their effectiveness in streamlining email management workflows. From automatically logging service desk requests to updating existing incidents, each example showcases the power and versatility of Hornbill's routing rules.
Four use cases of Routing Rules
- Folder grouping rule: Automatically channel emails into designated folders within your mailbox based on their purpose. Hornbill's routing rules enable you to create custom criteria for sorting emails, ensuring that each message is directed to the most appropriate folder for easy access and management.
- Log a request rule: Initiate service desk requests automatically based on specific keywords or criteria in email subjects. By configuring rules to trigger actions such as raising new service desk requests, you can streamline request management and ensure timely responses to inquiries.
- Update a request rule: Seamlessly update existing service desk requests by sending an email with the relevant information. Hornbill's routing rules make it easy to update request details in real-time, without the need for manual intervention.
- Advanced functionality with tokens: Utilize advanced functions like token-based searches within email bodies to automate actions with precision. Specify criteria such as the position of specific text within the email to further enhance efficiency and accuracy.
Take your email management to the next level
Ready to streamline your email management workflow? With Hornbill's routing rules, you can automate mundane tasks, improve response times, and boost overall productivity. Say goodbye to manual email sorting and hello to streamlined efficiency with Hornbill.
Watch our video tutorial to see routing rules in action and unlock the full potential of Hornbill's email management capabilities.
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