A great looking, functional and simple Portal will help customers to help themselves. The portal is very often the face of department - and your customers first port of call whenever they need help or are looking to consume a service. Making the user experience as aesthetically pleasing and simple to navigate as possible will not only lead to a more...
2018-10-14 - 2018-10-16
Join us at Service Management World 2018 - Booth #312
Service Management World 2018 brings together a diverse group of experts, practitioners, thought leaders, and solution providers, all united around a singular focus: to meet and exceed the unique needs of service management professionals and technical support leaders.
Problem Management is not just vital for minimizing business impact of the Incidents that do occur – it is key to improving customer satisfaction, as it aims to eliminate repeatable IT Service outages and help IT groups escape from a fire-fighting loop. If you haven’t established Problem Management, or if it’s not working effectively, you and your...
To minimise the risk of failure of potential Incidents, a well-defined Change Management process is vital. A clear process that is easy to follow, provides a structured approach for service transition, which minimises risk, and delivers genuine business benefit through service continuity.
Digitech18, a new and innovative event that brings together a wide range of speakers and workshops, to help demystify the technology landscape and showcase some of the latest technology solutions that are helping to transform the way in which public sector organisations deliver services for citizens.
Delegates will learn more about how they deliver...