Administrators strive to extract meaningful data from Hornbill Service Manager to enable Service owners to make informed, rational decisions about the IT services they offer to customers. Metrics enable IT teams to measure customer satisfaction and analyse performance trends in the drive for continuous improvement. Good metrics provide the foundation for...
2019-04-09 - 2019-04-12
Annually, the HDI Conference & Expo features can't miss keynote speakers and industry-specific breakout sessions. Learning tracks and networking are designed around the specific needs of each area of technical service and support. The Expo Hall is packed with the innovative vendors you want on your short-list. Because HDI understands your needs, this...
2019-05-01 - 2019-05-02
The UK’s leading event for IT Service Management and Support professionals. The next event takes place on 1-2 May 2019 at ExCeL London. Over 3,700 IT decision makers will attend to meet the teams from the top industry vendors, keep up with the latest trends in over 60 seminars and world-class keynotes, and network with their professional peers.