• Email Routing

    Hornbill's Email Routing allows you to create rules to automatically process incoming emails.  The processing of an email may be as simple as directing it to a particular folder within a Shared Mailbox or using an operation to automatically raise a Service Manager Incident.

    This is an ideal way of processing emails that have been generated from a web form or email alerts sent from a monitoring system.

    An email can be processed based on the text contained in the subject or body of the email, who it was sent from, who it was sent to, and a number of other advanced functions can be used for a more granular analysis of the email contents.


    Latest Posts

    • Locking Request Details

      2017-03-24 20:03:37
      Feature Friday

      This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    • Resolving Linked Requests

      2017-03-17 21:19:54
      Feature Friday

      Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    • Hornbill Live Chat

      2017-03-11 06:27:15
      Blog Posts

      Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...