FAQs for the Service Desk
- Written by James Ainsworth on Jul 28, 2017
Service Manager has extended it use of FAQs to help provide solutions for Service Desk staff. During the processing of an incident, FAQs can be presented to support staff to help provide faster solutions for their customers. These FAQs can either be shared with customers on the portals or more focused technical FAQs can be created and only made visible to the support teams.