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FAQs for the Service Desk

Service Manager has extended it use of FAQs to help provide solutions for Service Desk staff.  During the processing of an incident, FAQs can be presented to support staff to help provide faster solutions for their customers.  These FAQs can either be shared with customers on the portals or more focused technical FAQs can be created and only made visible to the support teams.

James Ainsworth

Written by James Ainsworth

Managing requirements for the Hornbill family of applications