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As the world takes its first tentative steps out of lockdown, the pandemic has forced organizations to reassess their technology stacks and transformation strategies. Advice from global consultancy groups such as McKinsey could not be clearer: act...

Today, as the world changes around us, literally hour-by-hour, IT is faced with enabling the greatest economic transition in world history. We face uncertainty at every level, as citizens, as family members, and as employees. Will this crisis...

4 Elements to Include in your Transformation Strategy Despite significant progress and innovation within the ITSM tools market, firefighting remains a serious issue for most service delivery teams.