Despite the increased number of internal customers, we have been able to keep the number of staff in the team to a core number by working efficiently and using Supportworks to standardise procedures and automate many processes.
David Beaton
Midas Group
Hornbill Solution Locator Latest Hornbill News What's HOT!
IT Service Management (ITIL)
IT Helpdesk
HR/Payroll Service Desk
Customer Support
Consumer Support
Citizen Response
Quality Management
Accounts Service Desk
Complaints Management
Healthcare NPfIT
Claims Management
Outsourced Service Providers
Freedom of Information
Supportworks Essentials IT Helpdesk for SMEs
Hornbill's Solution for NHS NPfIT Service Management
Human Touch Whitepaper
Supportworks
Success Story - XKO Software