Junior Cloud Support Engineer

Job Title Junior Cloud Support Engineer
Department Cloud Team
Location South Ruislip, London, UK

Company Introduction

Hornbill creates cloud-based software that helps companies optimize and automate their work, making life at work better for their employees and their customers. Our solutions help IT, HR, Customer Service, and Security teams innovate and transform what they do for their organizations. We are in an exciting growth period and are looking to build on that success.

Job Description

Are you interested in working in the exciting area of cloud computing? Do you want to proactively hunt down problems and solve them before they are seen by customers? Do you enjoy automating processes? Do you think customers deserve excellence in the software they run and the infrastructure on which it runs? Do new technologies excite you? If you answered "yes" to all of the above, then the current opening at Hornbill Technologies may be the job for you.Hornbill is looking to recruit a tech-savvy person to join its ISO 27001 certified cloud operation. You will either be a graduate or someone with relevant experience in a similar role, and will join our expanding team of talented and highly experienced engineers. The role, which is based at Hornbill's headquarters in Ruislip, includes medium term, one-to-one mentoring and support giving you an amazing career opportunity to work for a progressive technology company. You will have the opportunity to develop new skills and attain real live experience in cloud systems development, live global operations, as well as software quality, integration and validation all under the guidance (where required) and support of seasoned and experienced professionals.

Primary Duties

  • Writing scripts to deploy software on our cloud servers
  • Contributing towards the development and deployment of proactive monitoring tools
  • Providing customers with first-rate support, both by phone, by email and self service
  • Investigating and replicating customer issues
  • Testing software prior to its deployment in the cloud

You have

  • Familiarity with Linux and Windows Operating Systems
  • Knowledge of one of more scripting languages
  • Ability to create and execute testplans
  • Quality and customer focus running through your veins
  • Good communication skills
  • Good problem solving skills
  • A can-do approach
  • Able to pick up new ideas quickly
  • Good team player
  • Capable of working independently as well as part of a team.
  • Willingness and ability to learn new technologies

You may also have

  • Ability to troubleshoot server and network problems
  • Knowledge of MySQL, Apache and PHP
  • Exposure to virtualization technologies such as KVM or Xen
  • IT Networking

Working at Hornbill

At Hornbill, success means everything. We deliver innovative solutions that have collaboration at their core, and it's our passionate, skilled and motivated team who make this happen. In turn we offer our staff the opportunity to grow, take responsibility and achieve great things, all in the pursuit of personal and business success.

Our success means that we are always on the lookout for high calibre people to join our family. If you'd enjoy an exciting and challenging career with a company that will value you, and if you can demonstrate outstanding ability, then we'd like to hear from you.

While we take work, and especially serving our customers very seriously, we try to have fun doing it. Encouraged (but not compulsory) are a combination of social events, team building activities and, of course, the odd game of Ping-Pong!

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