• Service Manager’s Asset List

    The Asset List provides options for viewing, searching, and adding assets.

    Manually adding assets is done by first selecting a definable asset type which contains fields and information specific to the type of assets you are adding. This information can contain anything from an IP address and financial tracking information to the name of the person that uses that asset.

    The asset list has a filter option to quickly locate assets using a number of attributes including asset name, description, asset type, or the name of the person that uses the asset. This asset information feeds directly into the service desk to allow for easy asset association to incidents, problems, and changes.


    Latest Posts

    • Locking Request Details

      2017-03-24 20:03:37
      Feature Friday

      This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    • Resolving Linked Requests

      2017-03-17 21:19:54
      Feature Friday

      Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    • Hornbill Live Chat

      2017-03-11 06:27:15
      Blog Posts

      Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...