• Hornbill Heads-up Display

    The Heads-up Display is used within a request to visualize the progress of the allocated workflow.

    The Heads-up Display shows the main stages that make up the lifecycle of that request. Under each stage, checkpoints are listed as being completed or still awaiting to be progressed. This visualization provides an at-a-glance summary of where the request is in its process.

    Stages and checkpoints are easily defined within the graphical workflow tool in Hornbill Administration. This gives you the control to set the Heads-up Display with information that best supports your process.


    Latest Posts

    • Locking Request Details

      2017-03-24 20:03:37
      Feature Friday

      This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    • Resolving Linked Requests

      2017-03-17 21:19:54
      Feature Friday

      Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    • Hornbill Live Chat

      2017-03-11 06:27:15
      Blog Posts

      Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...