• DEMO
  • Hornbill Guest Access Configuration

    This video provides a high level overview of the Hornbill Guest Access Configuration.

    The Hornbill Guest Access is used to connect customers to the Service Desk.  An important aspect of the Guess Access is the ability to easily change the look and feel.  Configuration options include, the changing of colors, text, company logo's and providing translation options for a mulch-lingual Service Desk.
     

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    Latest Posts

    • SPOTLIGHT: Northumberland County Council

      2017-12-11 12:41:19
      Spotlight

      From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.

    • Impact Assessments

      2017-12-02 00:59:54
      Feature Friday

      Capturing the impact of a change, an incident, or any other type of request can be crucial to determining how it is managed...

    • Creating Request Sub-statuses

      2017-11-20 04:59:33
      Feature Friday

      While working on an Incident Record you may want to provide a way to describe different scenarios that occur while this incident is open...