• DEMO
  • Hornbill Configuration Manager

    Hornbill introduces its new Configuration Manager app. Configuration Manager extends out the features of Service Manager by providing additional management and visualization of your CMDB.

    Browse through your CI list by using quick searches and filters to group CI types. Each CI has an option to be placed in policy which opens up additional feature and tracking for those CI that have the highest value or importance to your business.

    Whether it be from the Configuration Manager app or from the integration provided with Service Manager on requests and assets, launch the CI Explorer to visualize relationships and the impact of your CIs.

    Categories

    Latest Posts

    • SPOTLIGHT: Northumberland County Council

      2017-12-11 12:41:19
      Spotlight

      From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.

    • Impact Assessments

      2017-12-02 00:59:54
      Feature Friday

      Capturing the impact of a change, an incident, or any other type of request can be crucial to determining how it is managed...

    • Creating Request Sub-statuses

      2017-11-20 04:59:33
      Feature Friday

      While working on an Incident Record you may want to provide a way to describe different scenarios that occur while this incident is open...