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  • Global Search

    The ability to find information is always an important aspect to any business. Where is that document? What was the reference number for that printing incident? How do I find John’s phone number? The Global Search can be used to find answers to all of these.

    Behind the Global Search bar is a powerful search engine that helps give you results quickly. A combination of providing a single word or phrase, using the additional search tools, or including advanced operands all help to quickly find that information that you are looking for.

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    Latest Posts

    • SPOTLIGHT: Northumberland County Council

      2017-12-11 12:41:19
      Spotlight

      From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.

    • Impact Assessments

      2017-12-02 00:59:54
      Feature Friday

      Capturing the impact of a change, an incident, or any other type of request can be crucial to determining how it is managed...

    • Creating Request Sub-statuses

      2017-11-20 04:59:33
      Feature Friday

      While working on an Incident Record you may want to provide a way to describe different scenarios that occur while this incident is open...