• DEMO
  • Global Search

    The ability to find information is always an important aspect to any business. Where is that document? What was the reference number for that printing incident? How do I find John’s phone number? The Global Search can be used to find answers to all of these.

    Behind the Global Search bar is a powerful search engine that helps give you results quickly. A combination of providing a single word or phrase, using the additional search tools, or including advanced operands all help to quickly find that information that you are looking for.

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    Latest Posts

    • Locking Request Details

      2017-03-24 20:03:37
      Feature Friday

      This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    • Resolving Linked Requests

      2017-03-17 21:19:54
      Feature Friday

      Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    • Hornbill Live Chat

      2017-03-11 06:27:15
      Blog Posts

      Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...