• Customise with Confidence

    One of the powerful aspects of Hornbill is the ability to configure and customise through simple settings.

    By using the Hornbill Administration, both the instance and the installed applications can be easily managed by an administrator. This might be anything from controlling security to customised forms. At a glance you can see every setting that has been modified and with a click of a button you can return the setting back to its default value.

    Not only is this a great way manage and track all of your configuration changes but you can do it with confidence, knowing that your customisations will be maintained through any upgrade. It truly gives you the freedom to make Hornbill your own.


    Latest Posts

    • SPOTLIGHT: Northumberland County Council

      2017-12-11 12:41:19

      From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.

    • Impact Assessments

      2017-12-02 00:59:54
      Feature Friday

      Capturing the impact of a change, an incident, or any other type of request can be crucial to determining how it is managed...

    • Creating Request Sub-statuses

      2017-11-20 04:59:33
      Feature Friday

      While working on an Incident Record you may want to provide a way to describe different scenarios that occur while this incident is open...