• Customise with Confidence

    One of the powerful aspects of Hornbill is the ability to configure and customise through simple settings.

    By using the Hornbill Administration, both the instance and the installed applications can be easily managed by an administrator. This might be anything from controlling security to customised forms. At a glance you can see every setting that has been modified and with a click of a button you can return the setting back to its default value.

    Not only is this a great way manage and track all of your configuration changes but you can do it with confidence, knowing that your customisations will be maintained through any upgrade. It truly gives you the freedom to make Hornbill your own.


    Latest Posts

    • Locking Request Details

      2017-03-24 20:03:37
      Feature Friday

      This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    • Resolving Linked Requests

      2017-03-17 21:19:54
      Feature Friday

      Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    • Hornbill Live Chat

      2017-03-11 06:27:15
      Blog Posts

      Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...