• DEMO
  • Capturing the location of an Incident

    When your organisation is spread across multiple sites it can add great value to capture where an incident has occurred.

    It may be that a user reporting an issue from one place, but the source of the issue is in another.  In today's world of being more mobile, having remote access to systems, working from home, and hot-desking, this become more of a challenge.

    Identifying the location of the issue can help assess who else may be impacted, who is the closest to the location to get it fixed, and where are the most problematic sites.

    Categories

    Latest Posts

    • Automating SLA Selection

      2018-01-13 04:50:56
      Feature Friday

      For each service that you offer, you may find that you need to provide multiple Service Level Agreements...

    • Security: Meltdown and Spectre

      2018-01-04 16:39:32
      Security

      Meltdown and Spectre exploit critical vulnerabilities in modern processors. These hardware bugs allow programs to steal data which is currently processed on the computer.

    • SPOTLIGHT: Northumberland County Council

      2017-12-11 12:41:19
      Spotlight

      From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.