• DEMO
  • Assigning Requests to Available Users

    When assigning either or new request or re-allocating an existing request, knowing who is currently available can help make those decisions on who is best placed for the request to be assigned to.

    When raising a request, Hornbill can show who is Online, Inactive, Offline, or using Hornbill on their Mobile. This is based on a user's session with Hornbill.

    Each user can also select from a number of statuses to put against their profile. This can include statuses such as Available, In a Meeting, On Holiday, and more. Along with these a user can provide a personalized message just to give that extra bit of information to help others in making their assignment choices.

     

     

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    Latest Posts

    • Locking Request Details

      2017-03-24 20:03:37
      Feature Friday

      This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    • Resolving Linked Requests

      2017-03-17 21:19:54
      Feature Friday

      Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    • Hornbill Live Chat

      2017-03-11 06:27:15
      Blog Posts

      Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...