• Asset History

    Keeping track of changes made to your assets can play an important part to helping the service desk.  This could be anything from helping identify issues that may have resulted as part of a change in the environment to providing asset management with a history of ownership.

    From each asset a history log can be accessed which shows all of the changes make to any of the associated fields. A search option lets you focus on the changes made to an individual field over time. Each entry is stamped with the person that made the change and the date and time that it occurred. Automated updates are also differentiated from manual updates.


    Latest Posts

    • Locking Request Details

      2017-03-24 20:03:37
      Feature Friday

      This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    • Resolving Linked Requests

      2017-03-17 21:19:54
      Feature Friday

      Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    • Hornbill Live Chat

      2017-03-11 06:27:15
      Blog Posts

      Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...