• Asset History

    Keeping track of changes made to your assets can play an important part to helping the service desk.  This could be anything from helping identify issues that may have resulted as part of a change in the environment to providing asset management with a history of ownership.

    From each asset a history log can be accessed which shows all of the changes make to any of the associated fields. A search option lets you focus on the changes made to an individual field over time. Each entry is stamped with the person that made the change and the date and time that it occurred. Automated updates are also differentiated from manual updates.


    Latest Posts

    • Hornbill iBridge for Linode

      2017-09-22 18:47:33
      Feature Friday

      Hornbill's iBridge is a great way to integrate with Linode, a cloud based solution for creating and managing virtual Linux servers...

    • Exactly Why do ITSM Vendors Lead with ITIL?

      2017-09-17 00:41:41
      Blog Posts

      The problem with niche markets like the ITSM space is there are different parties with different agendas and for the most part they are in direct conflict with each other...

    • Using WebHooks for Integration

      2017-09-16 18:23:16
      Feature Friday

      Web Hooks are a great way to integrate Hornbill with other applications. Web Hooks can send information to a HTTP Endpoint as soon as a record is created or updated, rather than relying on scheduled imports or the continually polling for data...