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GOSH – Improving IT to help clinicians provide better care to children

Service improvement is important to every organization, but it is critical to Great Ormond Street Hospital IT teams, as they support the fantastic people who look after poorly children.

Our last blog post described how the IT teams at Great Ormond Street Hospital are setting up a digital workplace to deliver a better service to clinicians, patients and their families. Although the GOSH IT teams had already implemented their ITSM processes, adopting Hornbill Service Manager meant that they were able take a service-centric approach. Leading with services is more effective, as Greg Fellowes explains, “When you understand your services, it’s so much easier to see how your processes support them.  The whole thing flows and works together, so your ITSM becomes simpler and far more effective.”

In this short video, Hayley Gordon describes how Hornbill Service Manager has helped to bring IT teams together, created capacity for more valuable work, revolutionized change management and improved the perception of IT across the Trust. The GOSH IT team has achieved amazing results in such a short time and we’re delighted to have played a small part in supporting such a noble cause.

Click here to find out more about Hornbill Service Manager, request a demo, or dive in a have a play.

Patrick Bolger

Written by Patrick Bolger

Patrick is dedicated to the communication of industry best practices, working with customers, industry associations and IT luminaries to identify trends and educate organizations on the opportunity associated with service excellence. Patrick is an active contributor to a number of strategic groups and partnerships that influence the service management industry, including the Service Desk Institute (SDI), Help Desk Institute (HDI), and the IT Service Management Forum (itSMF). He is a compelling and popular speaker at events worldwide and contributes to many industry publications.