It’s always great to catch up with a customer, especially when it’s a progressive Service Delivery Manager like Adam Haylock from Aylesbury Vale District Council. Adam and I got together shared a beer and captured some video on our thoughts on the first day of the itSMF UK 2016 Conference.
I hope you enjoy the video. I’ve included some useful links below to some of the things and the people we discussed.
Conference Keynote: If I can do it, so can you – Dr Sue Black OBE
Professional Service Management Framework (PSMF)
Enterprise Service Management (ESM)
DevOps – Back2ITSM conversation with Gerry Sweeney
Service Transition Special Interest Group
Technology