---
title: Searching for Requests in Service Manager
description: Dive into Hornbill's advanced requests search. Learn how to use the Global Search, Quick Filter, Advanced Search, and save your most-used search configurations for future reference.
---

[Blog - Hornbill ](https://www.hornbill.com/blog)

# [Searching for Requests in Service Manager](https://www.hornbill.com/blog/searching-for-requests-in-service-manager)

 Written by [Albina Bardhi](https://www.hornbill.com/blog/author/albina-bardhi) | 05-Feb-2024 14:04:01

 

Hornbill's Service Manager offers a number of search features for locating requests held within Service Manager.  These include options from using simple filters to creating complex search conditions.

> *"We're currently refreshing many of our Hornbill tips and tricks videos and blog posts that were popular in the past. Watch this space as we begin roll to them out through the blog!" Hornbill Academy team*

The Global Search located at the top of the browser is always available no matter which Hornbill app you are working in.  A combination of a text search, search tools, and advanced operations provides the flexibility needed for fast results.

The Request List in itself contains a number of easily accessible options such as the Quick Filter located on the Request List tool bar. As this works within your request list, options such as sorting and exporting your results are also available.

There may also be a need for a more complex search to find something very particular whether it be a single request or a group of requests.  For this we have the Advanced Search.  A wide range of criteria can be selected to build different conditions for your search. 

Now you may find yourself searching the same criteria over and over again.  If this is the case you are able to save your Advanced Search as a View.  This will then be available in your list of Views to be used when ever needed.

In Hornbill, there's a nifty shortcut for searching requests. Just hit Shift+Ctrl+F on your keyboard, type in the numeric part of the call reference (without the letters or preceding zeros), and hit enter. Voila! You'll be taken straight to your ticket, no matter where you are in the system. It's a quick and hassle-free way to find what you need without navigating through menus.

For more information on Service Manager:

 

[View full post](https://www.hornbill.com/blog/searching-for-requests-in-service-manager)

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