Hornbill Collaboration Pricing


Minimum 10 Users



Success Plan Included in your subscription
  •  Critical Availability Support - 24 x 7 assistance via online reporting for critical service availability issues only
  •  Access to Hornbill Community Forums
  •  Access to Hornbill knowledge resources
  •  3 named contacts
  •  Access to open-source integration tools
  •  Access to Hornbill APIs


/ month

Billed annually

Everything in Essential +

  •  Hornbill Customer Support - formal Application Support for non-critical issues
  •  Defined Service Levels
  •  Up to 5 named contacts
  •  Dedicated Success Team
  •  Quarterly service delivery review
  •  Priority Incident report
  •  10 credits of Expert Services
  •  Multi-instance support
  • Also
  •  Additional credits can be purchased in Premier 30, 50 and 100 plans (£6000, £10,000 and £15,000 respectively)

Fair and transparent pricing policy

A pricing discount for EVERY additional user.

Each time a user is added to the system it will cost less than the last! Ask for a quote.

Hornbill “Priced for Life” Guarantee

At Hornbill we think that it’s important to show loyalty to our customers in exchange for their custom. As part of this commitment we guarantee that the price you pay today remains the same for as long as you remain a subscriber to our service. The price plan in place at the time you subscribe to the Hornbill subscription is fixed for as long as you remain a subscribing customer to that service. If we do increase the price of our service at some point in the future you won’t be affected, better still if we reduce the price you have the option to switch over to the new price plan without any penalty.

Free Implementation and a 30 day trial

We’re so confident that you will find our Service Manager Solution a breath of fresh air we’ll give it to you free for the first 30 days. Not only that, during this period we will also provide you with the support and technical services you need as part of our market leading Switch-On Service which we provide totally free of charge, enabling you to truly evaluate our solution with your team, your data and your systems integrated to determine if the solution meets your needs. Try now for free

Hornbill “Trained for Life”

Training can be costly and when good people move on to new things, this can leave you with a big gap to fill and worries over how quickly you can get their replacement up to speed. Fortunately, Hornbill Service Manager is already very intuitive and easy to become familiar with, but to make this transition even easier, our Trained For Life guarantee will ensure that your new Hornbill Champion receives the same extensive care and attention that your very first Hornbill Champion received as part of our free Switch-On. Not only that, as long as you remain a Hornbill customer, Trained For Life extends also, free of charge, to replacements for any of the other nominated contacts outlined as part of your Success Plan.

No fixed term contract – we don’t tie you down

No contractual tie in with Hornbill. At Hornbill we believe in happy customers not contractually bound customers.