Hornbill Connect Manchester

A free, in-person workshop for Hornbill customers to come together to solve your challenges and learn from your peers.

Join us for a day of immersive learning, peer-to-peer knowledge exchange, and actionable insights at our Connect events. This carefully crafted experience brings together Hornbill Administrators for hands-on learning experiences and a space to share ideas and learn from each other.

This June, we’ll be focusing on advancing your service management maturity through automation. You’ll also work on your own challenges, learn from peers, and explore practical ways to improve how work flows across your organisation.

Date: Tuesday 16th June

Time: 10:00–17:15 (registration from 09.15 and optional drinks post event)

Location: 59 Portland St, Manchester M1 3HP, United Kingdom

Travel: 10 mins walk from Manchester Piccadilly Station.

Cost: Free for Hornbill customers

What you’ll get from the day:

A clear view of your automation maturity and where to improve.
A practical approach to self-service that people actually use.
Hands on work to turn emails into structured, automated workflows.
Real insight into asset management and reporting that adds value
The chance to solve your own challenges with input from others

You won’t just leave with ideas.

You’ll leave with things you can actually go and fix.

Places are limited and last time we reached capacity, so don't delay in registering if you do want to attend.

Scroll down for the agenda and FAQs.

Register for Hornbill Connect Manchester

Full Agenda

Time	Session
09:15 – 10:00	Arrival, registration, and coffee
10:00 – 10:10	Welcome and introduction
10:10 – 10:20	Icebreaker
10:20 – 11:05	Understanding your automation maturity: Self-assessment
11:05 – 11:15	Coffee break
11:15 – 12:30	Designing self-service that people actually use
12:30 – 13:30	Lunch
13:30 – 13:40	Icebreaker
13:40 – 14:40	Parallel Sessions: Track A: Asset management in practice Track B: Reporting and metrics that matter
14:40 – 14:55	Coffee break
14:55 - 15:45	From email to automated workflow: Leveraging emails in Service Manager
15:45 - 15:55	Icebreaker
15:55 – 16:45	Bring your problem and solution: real challenges
16: 45 – 17:05	Introducing the Service Desk Agent Certification Programme
17:05 – 17:15	Wrap-up and key takeaways
17:15 onwards	Post-Connect drinks (venue TBC)

FAQs

Select each question to view the answer.

Why should I attend?

Hornbill Connect isn't just another industry event, it's a carefully designed learning experience that respects your time and focuses on delivering tangible value. You'll connect with like-minded professionals, gain fresh perspectives on persistent challenges, and explore hands-on scenarios that can be adapted to your specific needs.

Is there a cost to attend?

This event is free for Hornbill customers to attend.

What do I need to bring?

A laptop for taking part in practical sessions in our dedicated Hornbill learning environment.
An inquisitive mind for learning and asking questions.
An openness to meet and talk with others. Networking and conversations are a key part of the day.

We know that not everyone likes to be the centre of attention, so you won’t be judged for taking a back seat if that’s what makes you comfortable.

Will food and drink be provided?

Yes! There’ll be morning teas, coffees, and snacks, as well as a hot meal for lunch, and refreshments provided throughout the day.

After the event formally closes, there’ll be a drinks reception to keep the conversations flowing at a nearby venue (location TBC).

Is there another day I can go to this event?

Yes, we are running Hornbill Connect in London on 11th June and again in Manchester on 16th June in Manchester.