Service Manager has extended its Service Level Management features to include new Corporate and Service Based SLAs, giving you more options to provide different Service Levels based on conditions such as priority, customer, site, and more.
A new rules builder lets you be more precise with the applying of your configured Service Levels for each of your offered Services. The flexibility of the rules gives you greater control of your Service Level Agreements to make sure that you are meeting the targets that you have agreed with your customers.