Service Manager's Email Snippets gives uses a way of creating and sharing commonly used responses that can be inserted into any email communication being sent from within a request.
One or more Emails Snippet can be quickly added to an email that is being composed. Variables can be used in the snippets to include information such as the customer's name or information from the request in context.
Each snippet can be set to be only visible to yourself, shared with selected teams, or shared to all the teams supporting a particular service.