For any service that you provide for your customers, it is important that when issues are raised or requests submitted these are assigned to the teams which are best suited to service them.
For each service that has been defined in Service Manager you can associate specific support teams to that service. When raising a new request, the selected service will then guide you to assign the request to the correct team. This makes sure that all requests are allocated and processed by the correct teams, and that there are no delays caused by passing incorrectly assigned requests back and forth between teams.