Making the decision to invest in a new solution is inherently loaded with risk. That's what makes the decision on which solution to choose difficult! At Hornbill we understand that pressure and that often a lot is riding on your team picking and implementing the right solution and partner. As such we have introduced the Hornbill 30 Day Satisfaction Guarantee as part of our engagement model.
We want you to be in a position to confidently subscribe to the Hornbill service satisfied that:
Only then, under our Hornbill 30 Day Satisfaction Guarantee do we ask you if you wish to make an informed choice to accept or reject Hornbill and begin to pay subscriptions; alternatively you can walk away.
To get you to that point Hornbill will deliver:
The Hornbill 30 Day Satisfaction Guarantee removes RISK and gives you CHOICE.
We believe in putting our customers at the forefront of all that we do. It is through this focus that we have been able to innovate beyond the technical aspects of our offering and into areas that relate to our Commercial offering as a whole. Our 30 Day Satisfaction Guarantee being one such example; here are some more amazing benefits we provide.
Upgrades are an inconvenience at best; you have to stop, plan, and execute them in order to keep your solution up to date with the latest features and benefits available from your vendor.
We acknowledge that no solution is going to be a 100% fit out the box; you will more than likely require to tailor any solution in some way to capture specific information or to follow a particular process or workflow to work the way you do. Traditionally customisations mean complexity and cost when you come to upgrades, often requiring them to be set aside or reapplied. At Hornbill we believe in keeping things simple, we guarantee any customisations you make will not only be done in a code free environment but they will continue to work regardless of any updates we deploy automatically out to you as a customer.
At Hornbill we think that it’s important to show loyalty to our customers in exchange for their custom. As part of this commitment we guarantee that the price plan in place at the time you subscribe to the Hornbill service is fixed for as long as you remain a customer of that service. If we do increase the price of our service at some point in the future you won’t be affected; better still if we reduce the price you have the option to switch to over to the new price plan without any penalty.
Training can be costly and when good people move on to new things, this can leave you with a big gap to fill and worries over how quickly you can get their replacement up to speed. Fortunately, Hornbill Service Manager is already very intuitive and easy to become familiar with, but to make this transition even easier; our Trained for Life guarantee will ensure that your new Hornbill Champion receives the same extensive care and attention that your very first Hornbill Champion received as part of our free Switch-On. Not only that, as long as you remain a Hornbill customer, Trained For Life extends also, free of charge, to replacements for any of the other nominated contacts outlined as part of your Success Plan.
We believe in having happy customers; not contractually bound customers as such we have made sure that our contracts reflect this. Hornbill offers all our customers the ability to terminate the contract for convenience, which in layman’s terms means cancel any time for any reason with no notice period required. Furthermore we have simplified and designed our Standard Terms of Service to negate the need for costly and protracted legal negotiations. You can find our terms of service and some of the Frequently Asked Questions.See More