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  • Hornbill Cloud Platform

    We believe in putting our customers at the forefront of everything that we do. As a cloud platform provider, we take data security, protection and resilience very seriously. To achieve our own very high standards we buy bare metal and manage the entire software stack directly, this is how we can guarantee the very highest levels of data security and service integrity to our customers.

    Hornbills Information Security policies operate and are certified in accordance with ISO27001:2013

    Security FAQ

    Security takes center stage in every aspect of what we do as a cloud service provider. See out wiki for details about our Policies as well as FAQs.

    Learn More

    Hornbill Instance Status

    You can check you live instance status quickly and simply from here.

    Check Status

    Service Availability

    You can view current and historic service status data, while our SLA is 99.5% our goal is to keep everything running for 99.95% and we mostly even exceed that.

    VIEW HISTORY

    Service Availablity

    At Hornbill we are committed to providing the highest level of service possible. In order to build confidence and trust we are open and transparent with the levels of service we provide and honest when things go wrong. While our standard terms of service contractually commit to service availability of no less than 99.5% we always measure ourselves against an operational target which is set at 99.95% – significantly more stringent than our contractual SLA. The status information below shows the past twelve months of service availability so you can see how we fair against our operational targets. Uptime shown for the current month represents the availability for the current month to date and is updated daily.

    Apr 2016 May 2016 Jun 2016 Jul 2016 Aug 2016 Sep 2016 Oct 2016 Nov 2016 Dec 2016 Jan 2017 Feb 2017 Mar 2017
    Average 100 100 100 100 100 100 100 100 100 100 100 100
    Live Node 1 100 100 100 100 100 100 100 100 100 100 100 100
    Live Node 2 100 100 100 100 100 100 100 100 100 100 100 100
    Live Node 3 100 100 100 100 100 100 100 100 100 100 100 100
    Live Node 4 100 100 100 100 100 100 100 100 100 100 100 100
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    Cloud Support

    Hornbill Cloud Team

    Our cloud support team is available 24x7x365, we have comprehensive system and status monitoring on all services and data centers, our aim is to know about problems and resolve problems before our customers do, in fact we proactively resolve over 95% of problems before any customer is impacted.

    We undertake regular security audits, penetration and system infiltration tests using qualified and independent third parties to ensure our systems are secure and robust.

    Just like a fighter pilot we continuously rehearse, practice, devise and revise what we and do and we hope that we never go to war, but if we do, we are ready for anything our systems might throw at us.

    • ISO 270001:2015 Certified
    • DPA Trained
    • Always available

    Datacenters

    PEER1

    Service Manager Overview

    The highly secure and redundant IT infrastructure provides Hornbill with a remarkable data center platform upon which we deliver our cloud services.

    Peer1 provide us with networking infrastructure and bare metal servers. We provide our own complete software stack and manage all of our PODs from a 24x7x365 network operations center based in the UK.

    • SSAE (Statement on Standards for Attestation Engagements) 16 Type II
    • CSAE (Canadian Standard on Assurance Engagements) 3416 certified
    • ISAE 3402 certifications

    IOMART & RAPIDSWITCH

    We co-locate our own hardware at RapidSwitch. We run our own servers, firewalls, and switches as well as the complete software stack, and manage these servers directly.

    All IOMARTS\RAPIDSWITCH data centers hold the following certifications

    • ISO 27001: 2013
    • ISO 9001: 2015
    • ISO 50001: 2011 Energy Management
    Service Manager Overview

    Accreditations

    Uptime

    UPTIME SLA

    99.5%

    UPTIME TARGET

    99.95%