Relieve the pressure on service delivery teams through Self-service efficiencies and automation.
Identify repeat issues, provide self-help, knowledge, and cut down on progress update requests.
Deliver a powerful consumer experience to your employees; one place to go to interact with multiple internal service providers, be that IT, HR, Finance, Facilities or any number of other tams or units supporting key business services.
Employees can quickly get the solutions they need through self-help, log issues, raise requests, see status updates and track progress all the while reducing costs and increasing customer satisfaction.
Enterprise service management offers increased transparency and visibility of operational performance, enabling improvement opportunities to be identified.
Staff and management understand what has been achieved and what hasn’t. It ultimately gives insight into the value that each business function provides and makes it easier for this to be communicated to customers and other business stakeholders.
Enterprise service management processes and the enabling technology can be used to implement much needed internal controls and to provide insight into the work that needs to be done, and who needs to do it.
Enterprise service management facilitates a unified way of working underpinned by a common service model delivering a consistent approach for employees, regardless of which business function they are engaging with.
This approach makes it easy for tasks and requests to be passed between individuals and teams, or to be worked on collectively. It also makes it easier for work to be passed between different business functions, breaking down traditional business silos and making it easier to engage other areas of the organization to request, and capture, their expertise and knowledge.
Some service requests, such as the onboarding of new employees, require multiple business functions to work together to ensure that everything is delivered on time. Escalation and alerting capabilities provide visibility to ensure that every request is actioned.
Collaborative Enterprise Service Management delivers a better experience for staff, with innovative approaches that enable disparate teams to share knowledge, find expertise, and foster innovation that can be put to work for the benefit of the entire user community. Teams can collaborate on issues, enquiries, projects, documents and ideas in a way that provides greater visibility and transparency across the entire organization, underpinned by powerful business process automation and task orchestration, which ensures that work gets done.
When valuable knowledge, great ideas, and expert opinions are no longer limited by organizational silos, service delivery teams across all business functions can prioritize activities and improve the services they deliver.
We offer a free implementation service called Switch-On which gets you integrated with Single-Sign-on, brings in your users and customer information as well as getting Hornbill applications and business processes configured, getting you up and running the same day with no fuss, no complicated or expensive installs and no need to find budget for consultancy services.