• Experience Hornbill’s Game Changing ITSM Software at SITS17

    The Service Desk & IT Support Show (SITS17) takes place on 7-8 June 2017 at London’s Olympia, and is the must-attend event for any service desk professional.

    Hornbill will be showcasing the truly innovative features of Hornbill Service Manager, including the power of Collaborative ITSM, Enterprise Service Management (ESM) and IT Automation.

    Collaborative ITSM Collaborative ITSM

    Collaborative ITSM is a fresh approach that blends effective principles from traditional ITSM best-practice with innovative collaboration technologies to empower people and increase IT agility:

    • Connect IT silos with powerful collaboration
    • Capture and share knowledge effortlessly
    • Improve communication between teams, individuals and with customers

    Enterprise Service Management Enterprise Service Management (ESM)

    Service Management that goes beyond IT. ESM provides a common platform and a unified approach, streamlining day to day interactions and providing the platform for transforming productivity across every business function.

    • Service Management beyond IT for the whole of the Enterprise
    • Enable teams and business units to collaborate across the enterprise
    • Deliver a modern consumer experience to your employees with our Enterprise Service Catalog
    • Enhance efficiency and improve the employee experience through a unified self-service, knowledge management, workflow, automation, and alerting

    IT Automation IT Automation

    Using our powerful Business Process Automation capability to connect, orchestrate and automate your IT and business systems without coding. Free your organisation from manual processes, unmaintainable scripts and dependencies on knowledge that is locked away in people’s heads, to achieve demonstrable and measurable ROI.

    • Improve speed, quality and reliability of business process orchestration
    • Reduce operational costs by automating routine and mundane tasks
    • Create the capacity to focus your resources on higher-value work
    • Automate end-to-end Hybrid IT seamlessly behind the firewall and in the cloud