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  • The 5 Reasons You're Trapped in a Firefighting Loop

    Hornbill Service Manager simplifies modern ITSM with a fresh approach that blends ITSM best practice with innovative collaborative technologies to enable optimized service delivery.

    Hornbill Service Manager combines two decades of experience in ITSM with innovative technology and powerful Business Process Automation and task orchestration capabilities. This delivers a fresh approach to Incident, Problem Change, Request Fulfilment, Service Level Management, Configuration and Knowledge Management, alongside the request fulfilment requirements on non-IT teams.

    “Hornbill has an exceptionally innovative approach to deployment and implementation of the tool. With features that are more likely to be associated with disruptors in the consumer marketplace, such as contractless implementation and a fixed-price-for-life, combined with a new collaboration approach, Hornbill has cleverly turned traditional ITSM functionality on its head with a social themed interface.”

    Ollie O’Donoghue, Industry Analyst at the Service Desk Institute

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    Smart Insight by Stephen Mann: 10 Reasons Why Legacy ITSM Tools Fail Customers

    Industry Analyst Stephen Mann shares his insight into why Legacy ITSM tools fail customers.

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    Smart Guide: Escape Your Firefighting Loop

    Practical advice for Service Delivery Teams who need to shift their focus to activities that deliver real business value.

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    A Customer's Perspective of Hornbill Service Manager

    Hornbill customers share their experiences of how Hornbill Service Manager has transformed their service delivery.

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