Where AI fits in service management [Video]

Watch a straight‑talking, 6‑minute video with Jaro Tomik (Chief Technologist, Digital Enablement at CDW) and Nigel Martin (Chief Revenue and Marketing Officer at Hornbill) as they discuss:

• The real challenge with AI in service management (it’s not the tech)
• Where AI genuinely helps your team today
• Common pitfalls that create chaos, bias, or mistrust—and how to avoid them