Provide your end-users with easy access to services, help and knowledge

With our Self-Service Portal, you can give your customers a flexible, highly visual experience designed to meet their needs. This intuitive, highly configurable, interactive web portal empowers them to request services or help – and to access the knowledge they need – for themselves, with no need for any training or technical background.

This way, end-users become more productive and can quickly resolve their own issues, which will give them a more positive perception of IT.

The Hornbill Service Manager Self-Service Portal:
  • • Empowers users to find services, help, and knowledge themselves, anytime, anywhere, via an interface that’s easy-to-use
  • • Gives IT control of services, help, and knowledge that’s available based on group entitlements
  • • Ensures requests are routed to the right teams, with the right priority, for rapid resolution
  • • Provides templates to orchestrate approvals and verify entitlements
  • • Enables end-users to provide instant feedback and rate knowledge content
  • • Provides visibility of the volume of requests logged via the portal, and fulfillment and resolution times compared to other user engagement and support channels