Service Manager’s IT Asset Management capability helps you monitor assets through all the stages of their life cycle. By tracking the performance and costs of assets, and the relationships between them, you can make better strategic decisions and hence improve the IT environment.
With IT Asset Management, it’s easy to maintain detailed hardware and software inventory information to help IT support the users of the assets and make better decisions about hardware and software purchases and redistribution.
The information you build up also gives you the foundation for a Configuration Management Database (CMDB). In addition, incident, problem and change processes can refer to asset information to help with incident classification, impact analysis, and change planning.
Hornbill Service Manager provides standard asset classes and empower customers to define their own asset types easily and with attributes which are specific to their needs. Relationships can be defined between assets and viewed graphically enabling visibility of dependencies and impact.
Hornbill Service Manager provides a powerful asset discovery tool which facilitates the discovery and load of your organizations assets.
Non networked assets such as smartphones and tablets can also be managed in Service Manager, with ownership and financial attributes definable across all asset classes.
Hornbill Service manager allows an organization to leverage existing investments in discovery tools such as Certero. Through a simple custom button on the asset form users can launch their third party applications.
My Assets is a self-service feature within IT Asset Management to specifically help with the move towards BYOD. You can allow your end-users to register their own devices such as smartphones or tablets, and have them added to the asset register and associated with the owner. If you support the device, the users can then register requests relating to it, even though it is a personal rather than a corporate asset.