Instructional Designer

Location: Remote

Department: E-learning

Company Introduction

Hornbill is a leading Enterprise Service Management vendor, with an award-winning technology offering, portfolio of enterprise clients across public and private sectors and strategic partnerships driving significant growth. We have the highest user adoption rate, satisfaction, and support in the industry, and we are looking to strengthen our team even further by recruiting the best. Our solutions help IT, HR, Customer Service, Security, and other teams automate and achieve digital transformation. We are in an exciting growth period and are looking to build on that success.

Job Description

At Hornbill, we’re seeking to reinvent learning for our Enterprise Service Management customers and partners. With our new Hornbill Academy and Documentation platform, we are building the foundations to deliver skills and knowledge to new and existing audiences. We are looking for an Instructional Designer who can bring their experience to help us deliver elearning solutions and contribute towards our curriculum and certification initiatives. 

As an Instructional Designer, you’ll be adept at designing and creating technical and conceptual learning content that engages learners and helps them achieve their goals. You’ll work closely with the Head of Product – Elearning to help translate the company’s vision into high-quality learning experiences against curriculum specifications. You’ll be well versed in gathering diverse materials from a variety of sources and distilling them into structured learning resources. You will advocate for the learner by promoting innovative learning design that is not limited by a specific tool or approach.  

The successful candidate will be curious, analytical, innovative, and autonomous with a background in instructional/learning experience design. 

What you get to do in this role: 

  • End-to-end production of high-quality learning materials and curricula, including conducting learning analysis, writing design documents and storyboard and scripts. 
  • Create learning content in a variety of formats, including video, articles, walk-throughs, job-aids. 
  • Work to instructional design guidelines, standards, and templates. 
  • Collaborate with a range of SMEs to gather source content and conduct review sessions from across the business. 
  • Design and produce course assessments that help ensure learning objectives can be measured. 
  • Contribute to maintain learning content, ensuring content is kept up to date. 
  • Review and improve, with guidance, effectiveness of learning content.  



To be successful in this role you have: 

Basic Qualifications: 

  • 1+ years as an instructional designer. 
  • Experience producing learning content for software platforms or tools. 
  • Excellent written and verbal English communication skills. 
  • Proficiency in working with common video and elearning tools. 

Preferred Qualifications:  

  • Technical background with exposure to enterprise SaaS platforms and Service Management. 
  • The ability to work with subject matter experts (SMEs) to gather knowledge and distil it into solutions that help learners meet learning outcomes. 
  • Strong knowledge of adult learning principles, contemporary instructional design models, and evaluation models. 
  • Staging and administering content in a learning management system (LMS). 

Working at Hornbill

Hornbill creates world class cloud-based solutions that help companies optimize and automate their work, making life at work better for their employees and customers. Our solutions help IT, HR, Customer Service, and Security teams innovate and transform the way they work. At Hornbill, success means everything. We deliver innovative collaborative solutions, and our passionate, skilled, and motivated team make this happen. In turn we offer our staff the opportunity to grow, take responsibility and achieve great things, in the pursuit of their personal and business success. We are always on the lookout for high calibre people to join the Hornbill family. If you enjoy an exciting and challenging career within a company where you are valued, and can make a real difference, then we'd like to hear from you. While we take work, and especially serving our customers very seriously, we have fun doing it. Encouraged (but not compulsory) are a combination of social events and team building activities.

Additional Information

Hornbill is an equal opportunity employer and new recruits to Team Hornbill are welcomed without regard to race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, or any other characteristic protected by applicable law. For full details, please see or Equal Opportunity Policy.