Southend-on-Sea City Council:

Southend City Council needed a flexible platform that could support continuous improvement across IT and a growing range of corporate services.

In this short video, Rob Moore, Service Management and Transition Lead, explains how Hornbill helps the Council:

• Deliver between 30 and 80 iterative improvements every month

• Support IT and HR, with opportunities to expand into facilities and other services

• Operate around 80 workflows and 130 guided request forms 

• Integrate structured tickets with Microsoft Teams conversations

Rob says: “It’s not big-bang improvements every six months. It’s: ‘I can help you tomorrow; I can help you next week.’”

Watch the video to hear how Southend City Council uses Hornbill to enable continuous improvement and extend service management across the organisation.