McBride

McBride needed an adaptable service management platform that would allow its team to respond quickly to changing operational requirements.

In this short video, Tom Hawkins, Hornbill Admin, explains how Hornbill helps McBride:

• Make changes to live services through an intuitive workflow manager

• Respond to operational issues without a lengthy development cycle

• Guide users through relevant questions with guided request forms

• Give analysts better information as soon as a ticket is raised

• Reduce unnecessary communication between users and agents

• Move requests towards resolution more quickly

Tom says: “You can have a problem in the morning and it’s fixed by the afternoon.”

Watch the video to see how McBride uses Hornbill’s configurable workflows and intelligent capture to adapt services quickly and reduce ticket back-and-forth.