Lambeth Council needed an intuitive platform that could support multiple departments and accelerate introduction of new services and processes.

In this short video, Rashed Huq, Applications Support Officer, explains how Hornbill helps the Council:

Support IT, financial services and facilities management on one platform
Bring new services and processes online in weeks rather than months
Give administrators and end users a more intuitive experience
Eliminate reliance on hard coding when developing services
Keep more service communication within the platform and reduce email traffic
Access ongoing support through Hornbill experts, forums and customer resources

Rashed says: “We’re getting things done in a matter of weeks, whereas before it might have been months.”

Watch the video to hear how Lambeth Council uses Hornbill to expand service management, reduce implementation time and improve the experience for users and administrators.