Housing 21 uses Hornbill to centralise service management information and support a broad mix of reporting, automation, self-service and asset-management requirements.

In this short video, Isaac Newell, Senior IT Service Desk Operator, explains how Hornbill helps Housing 21:

Manage requests, assets and locations in one environment
Link relevant assets and locations directly to tickets
Automate processes through workflows and guided request forms
Support processes such as leavers, equipment returns and lost or stolen assets

Isaac says: “Everything is quite centralised. It’s all very uniform and it’s in one place.”

Watch the video to see how Housing 21 uses Hornbill to centralise service information, automate workflows and create a more consistent self-service experience.