Bournemouth University wanted a flexible and cost-effective service-management platform that its team could configure internally and use to automate manual processes.

In this short video, Stefania Tarantino, Senior Applications Support Analyst, explains how Hornbill helps the university:

Manage incidents and requests through configurable workflows
Build and maintain intelligent captures internally
Remove manual intervention for the information security team
Support a training programme that has reduced the likelihood of staff engaging with phishing emails by over 50%

Stefania says: “Hornbill helps with the automation of workflows, which helps ease the pressure on frontline teams.”

Watch the video to discover how Bournemouth University uses Hornbill to automate service processes, reduce manual effort and prepare its service desk for AI.