AESSEAL wanted to reduce the time its IT team spent gathering information, manually routing tickets and going back and forth with users.
In this short video, Gareth Winder, IT Support Manager, explains how Hornbill helps AESSEAL:
- Gather the required information before a ticket reaches an analyst
- Save hours of service desk time every week
- Route requests directly to the team best placed to resolve them
- Increase adoption of self-service instead of calls and emails
- Streamline hardware configuration and user onboarding
- Use AI to summarise complete ticket histories in a few sentences
Gareth says:
“The biggest operational benefit for us is time saved.”
Watch the video to discover how AESSEAL uses Hornbill to reduce manual follow-up, improve ticket routing and give analysts more time to resolve problems.
Want to learn more about AESSEAL? Read the case study.
