Consulting clinic: The future-ready service desk

A free, in-person workshop for Hornbill customers to explore practical strategies for automation, deflection and faster resolution.

Date: Thursday 10th September
Time: 09:15–17:00
Location: etc.venues Marble Arch, London
Cost: Free for Hornbill customers

This is a small, interactive workshop where you help set the agenda.

You’ll be able to:

Hear what's new from Hornbill, from AI powered support to self-service innovation.
Share your organisation’s service management challenges so we can tailor the sessions.
Work in small groups with Hornbill Product Specialists on solutions and best practices.
Discover features and approaches other customers are using to drive a better end-user experience.
Take part in hands-on activities focused on your service goals.
Network with peers facing similar challenges.
Lunch and refreshments are provided, and you’ll have one-to-one time with our team for deeper questions.

What previous attendees have said:

“The real gold nugget from today has been spending time with the Hornbill team… if I can go back to the senior management and say, ‘Guess what guys, I can now do this for you,’ it will make today absolutely golden.”
Alex Rutter – Warwickshire County Council
Role: Change Analyst

“It’s a great opportunity to meet other customers, meet the Hornbill team again, discuss ideas, learn from them and develop our understanding of Hornbill itself and some of the suggestions we can take forward for our own organisation as well.”
Amardip Gill – London Borough of Merton
Role: IT Service Desk Team Leader

Places are limited so register today to avoid disappointment.

Register for the consulting clinic

Why join us?

This short video captures the energy and value of Hornbill’s latest customer consultancy clinic workshop, where customers came together to share ideas, explore best practice and learn how others are using Hornbill across IT and enterprise services.

From self‑service and automation to practical problem‑solving and peer discussion, the workshop gives you the chance to step away from day‑to‑day pressures and focus on improving the way your organisations work.

If you’re looking for new ideas, practical guidance and the opportunity to connect with other Hornbill customers, our workshops are designed to help you get more value from Hornbill and accelerate your service transformation journey.

Watch the video to see what attendees got from the day and if you’d like to join us register today to secure your place.