• DEMO
  • Workspace Questions

    The option for posting a question out to members of a workspace or to the users that follow you is a great way to get feedback on what the best solution or answer may be. A question asked in a workspace will be announced to all the members of the workspace.  The members can either provide their own answer or vote on an existing answer if they feel that the best answer has already been provided.  Answers with the most votes work their way to the top of the list.  The person that posted the original question also has the option to select which of the provided answers or solutions worked for them.

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    Latest Posts

    • SPOTLIGHT: Northumberland County Council

      2017-12-11 12:41:19
      Spotlight

      From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.

    • Impact Assessments

      2017-12-02 00:59:54
      Feature Friday

      Capturing the impact of a change, an incident, or any other type of request can be crucial to determining how it is managed...

    • Creating Request Sub-statuses

      2017-11-20 04:59:33
      Feature Friday

      While working on an Incident Record you may want to provide a way to describe different scenarios that occur while this incident is open...