• DEMO
  • Feature Update - Suggested Solutions

    The provision of workarounds and resolution information on problem and known error records are a great way to feed potential solutions into Incident Management.

    Hornbill Service Manager provides easy incident matching to existing problems and known errors using the search and link options to create associations between related issues. Workaround or resolution information is fed up to the linked incidents, giving the incident owner the visibility of solutions which can be used to resolve their customer’s incidents. Accepted solutions are recorded directly into the incident resolution details for fast and accurate capture of resolution details.

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    Latest Posts

    • Locking Request Details

      2017-03-24 20:03:37
      Feature Friday

      This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    • Resolving Linked Requests

      2017-03-17 21:19:54
      Feature Friday

      Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    • Hornbill Live Chat

      2017-03-11 06:27:15
      Blog Posts

      Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...